At Visa Guide LLC, we strive to provide the best digital product and services to our valued users. We understand that circumstances may arise where a refund is necessary, and we want to ensure a transparent and fair process for all our customers. This Refund Policy outlines the conditions under which you may be eligible for a refund and the steps to initiate the refund process.
- Non-Delivery of Invitation Letter:
If you have purchased an invitation letter from us and have not received it within the specified time frame of the selected package (two to three working days), you may be eligible for a refund. However, before requesting a refund, we kindly ask you to verify the following:
- Ensure that the email address provided for delivery is accurate and up-to-date.
- Check your spam or junk folder in case the invitation letter was mistakenly filtered.
- Verify that the payment for the service has been successfully processed.
If, after confirming the above, you still have not received the invitation letter within the specified time frame, please contact our customer support team at [email protected] within five (5) working days from the expected delivery date. Our team will investigate the issue promptly and process your refund if deemed eligible.
- Incomplete Form Submission:
To provide you with a personalized invitation letter, we require specific information to be filled out accurately in the form provided. If you fail to complete the required form with the necessary information, we will be unable to create and deliver your invitation letter.
In the event that you encounter difficulties in completing the form or accidentally omit crucial details, please reach out to our customer support team at [email protected] for assistance. If, despite our best efforts, we are unable to proceed with writing your invitation letter due to missing information, you may be eligible for a refund.
Please note that to qualify for a refund under this criterion, you must inform us within five (5) working days from the date of your purchase. Our team will then review your case and process the refund if it meets the conditions outlined in this policy.
Refund Process:
To request a refund, follow these steps:
- Send an email to our customer support team at [email protected] and provide the following details:
- Your full name
- Order/Transaction ID
- Reason for the refund request
- Our customer support team will acknowledge your request and initiate the refund process if your claim meets the criteria specified in this policy.
- Refunds will be processed using the same payment method used for the original purchase, and you will receive a notification once the refund has been completed.
Exceptions:
Please note that this Refund Policy only covers the two scenarios mentioned above (non-delivery of the invitation letter and incomplete form submission). We do not offer refunds for any other reasons, including but not limited to:
- Change of mind or circumstances after purchase.
- Failure to check email or spam folders for the delivered invitation letter.
- Incorrect information provided by the user during the form completion.
- Circumstances beyond our control, such as technical issues with your email provider.
Contact Us:
If you have any questions or concerns regarding this Refund Policy, feel free to contact our customer support team at [email protected]. We are here to assist you and ensure a smooth and satisfactory experience with our digital products.
Please remember that by making a purchase with Visa Guide, you agree to abide by this Refund Policy and our Terms of Service.